The survey represents businesses from a variety of industries and of all sizes and is weighted slightly more toward large companies (greater than $1 billion in revenue) than small companies (less than $1 billion in revenue). Survey respondents’ evaluations were based on the following distinct criteria: good communication, flexibility in dealing with complex/contentious issues, equitable settlements, expertise, and accessibility.
“Providing an exceptional claims experience is foundational to the way Chubb operates,” said Mike Smith, Chubb’s Global Claims Officer. “We are honored by this recognition by brokers and clients, as it validates our efforts to continually improve the claims experience for our clients.”
In addition, Chubb was the only carrier to be ranked number one in more than one category. The company also placed in the top three in every business category, with the number one placement in five out of eight categories surveyed by brokers, agents and risk managers.
An infographic report can be found here.
About Advisen’s Claims Satisfaction Survey
The 2020 Advisen Claims Satisfaction Survey Report details how the industry is handling claims and identifies the carriers and TPAs that provide the highest quality claims services based upon a variety of claims handling best practices. The survey was administered by Advisen in October and November of 2019 and sent to 544 respondents, including risk managers and brokers/agents who answered a series of questions about their property, casualty, management/professional liability, and cyber claims experiences.