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Commercial P&C Pricing Environment Shows Mixed Trends, Chubb CEO Says

Commercial P&C Pricing Environment Shows Mixed Trends, Chubb CEO Says

Chubb Chairman and Chief Executive Officer Evan G. Greenberg described the current commercial property and casualty pricing environment as “textured and nuanced” in a recent letter to shareholders following the company’s record 2025 results.

According to Greenberg, the broader market is moving toward a softer phase. However, he emphasized that pricing trends vary by segment rather than shifting uniformly across the industry.

Pricing Conditions Vary by Line and Market

Greenberg noted that pricing remains firm in certain areas, particularly in U.S. casualty lines. At the same time, conditions have weakened in other segments, including large-account and upper middle-market property across both admitted and excess and surplus lines.

He stated that while the overall market is transitioning, the changes are not consistent across all business lines. Instead, different classes and markets continue to experience varying levels of pricing strength.

Growth Outlook Reflects Market Transition

Greenberg said Chubb is positioned to grow despite the changing environment, supported by its diversified business model. However, he acknowledged that growth is expected to occur at a slower pace compared with the hard market period.

He added that a significant portion of the company’s businesses are less exposed or not exposed to pricing cycles, which continues to present growth opportunities. These opportunities vary in speed depending on the segment.

Underwriting Discipline Remains Central Strategy

Greenberg identified underwriting discipline as a key factor in Chubb’s ability to navigate both hard and soft market cycles over time.

He explained that the company adjusts its exposure based on expected returns. This includes reducing participation in certain areas to preserve underwriting profitability and increasing exposure when conditions support adequate returns.

Greenberg also noted that while many insurers emphasize discipline, market conditions can influence behavior. He said some companies pursue growth even when pricing may not support sufficient returns.

Record Financial Performance in 2025

Chubb reported record property and casualty underwriting income of $6.53 billion for full-year 2025, representing an 11.6% increase compared with 2024.

The company also posted a combined ratio of 85.7%, its lowest on record. Greenberg cited strong contributions across operations as a driver of the results.

Maritime Reinsurance Partnership Announced

Separately, the U.S. International Development Finance Corporation announced that Chubb will serve as the lead partner for its $20 billion Maritime Reinsurance Plan.

The initiative is designed to support the restoration of commercial shipping activity in the Gulf and to help restart energy and trade flows through the Strait of Hormuz.

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Oklahoma Senate Passes Bill Requiring Liability Insurance for Special Event Licenses

Oklahoma Senate Passes Bill Requiring Liability Insurance for Special Event Licenses

The Oklahoma Senate on Tuesday approved legislation requiring holders of special event licenses to carry liability insurance. The measure, Senate Bill 2178, advanced despite concerns raised by some lawmakers regarding fairness and potential impacts on businesses.

Under the bill, licensees would need to maintain general liability insurance, including liquor liability coverage, of $1 million per occurrence and $2 million in aggregate. A special event license allows the holder to sell and distribute alcohol for on-premises consumption at up to four events per year.

In addition, the legislation would require licensed employees serving alcohol at special events to verify that the event has been properly licensed.

Sen. Brent Howard, R-Altus, authored the bill and cited a past incident involving a wedding where an individual left the event, resulting in an accident that led to fatalities. He noted that lawmakers previously attempted to implement required training for individuals involved in special events, but that effort was unsuccessful.

During the discussion, some senators raised concerns about the scope and fairness of the requirement. Sen. Shane Jett, R-Shawnee, said the measure could place responsibility on businesses for individual decisions about alcohol consumption and the actions taken afterward. He questioned whether it was appropriate for the government to require businesses, including small companies and wedding venues, to absorb the added cost.

Similarly, Sen. Dusty Deevers, R-Elgin, questioned whether a uniform insurance mandate could limit participation by small businesses and nonprofit organizations. He raised concerns about whether the requirement could create barriers for certain entities seeking to host or participate in special events.

Howard defended the measure, stating that its intent is to provide compensation to individuals harmed in such incidents. He described liability insurance as a standard cost of doing business and referenced his own experience carrying coverage for his law practice, which he said costs about $2,200 for $2 million in protection.

Howard also emphasized the importance of ensuring that those affected by incidents have access to coverage rather than being left without financial recourse.

The Senate passed the bill by a vote of 32-12. The measure now moves to the Oklahoma House for further consideration.

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When Climate Risks Hit Home: Effects on Housing, Insurance, and Costs

When Climate Risks Hit Home: Effects on Housing, Insurance, and Costs

Climate-related conditions such as low snowpack, wildfire smoke, drought, and flooding are becoming more common across Colorado and the Western United States. While these events may appear temporary, they are influencing housing markets, insurance costs, and broader economic behavior.

Ryan C. Lewis, associate professor of finance at the Leeds School of Business, studies how climate risks affect housing, insurance, and investment decisions. His research highlights both immediate disruptions and longer-term shifts tied to these risks.

Immediate and Long-Term Economic Effects

Climate events affect local economies through two primary channels. First, there are direct impacts. Disasters disrupt business activity, damage infrastructure and housing, and slow or halt operations. For example, drought conditions can limit agricultural output and increase water costs, while low-snow winters reduce ski activity.

Second, longer-term effects can persist even after the initial event ends. Research on wildfires shows that areas exposed to smoke, even without direct damage, experience lasting behavioral changes. People reduce outdoor activity, and over time, firms are more likely to exit while investment declines. Expectations about future conditions appear to influence these patterns.

Housing Markets and Climate Risk

Housing markets show some signs of incorporating climate risk, although measuring these effects remains complex. Climate risks often affect large regions and involve uncertainty, making direct comparisons between properties difficult.

Sea level rise offers a clearer example. Research comparing similar homes with different long-term exposure found that properties facing higher future risk sold at a discount. That discount increased over time, particularly after 2012 when public awareness of climate risk grew.

Other risks, such as wildfire and drought, are harder to isolate. Wildfire exposure can vary significantly between properties, and homes near wildland areas often differ from those in urban settings in other ways. While pricing effects may be emerging, they are more difficult to quantify.

Rising Insurance Costs and Market Behavior

Insurance costs have increased, with climate risk identified as a major contributing factor alongside inflation and improved risk assessment. Higher disaster risk is contributing to upward pressure on premiums.

These rising costs influence housing markets in two ways. First, higher insurance premiums increase the total cost of homeownership, which can reduce buyers' willingness to pay. Second, increased premiums appear to shift buyer behavior.

Research on flood insurance subsidies found that when subsidies were removed and premiums increased, property values declined more for homes exposed to future risk rather than just current risk. This suggests that higher insurance costs prompt buyers to consider long-term exposure more closely.

Broader Consumer and Market Adjustments

Climate risks also affect broader consumer behavior. As certain locations experience more frequent disruptions, such as reduced snowfall or increased smoke, they may become less attractive and more expensive to maintain.

Over time, individuals and markets adapt. People may relocate, adjust travel patterns, or invest in infrastructure. For instance, changes in ski conditions could influence travel or migration patterns toward areas with more consistent snowfall.

Adaptation also occurs at a smaller scale. The widespread adoption of air conditioning has reduced heat-related mortality, demonstrating how infrastructure investments can mitigate some risks.

Tools and Uncertainty in Risk Assessment

Consumers and market participants now have access to tools that provide projections for flood, fire, and heat risks at specific locations. These tools offer both current and future risk estimates.

However, uncertainty remains a key factor. Many models present a wide range of possible outcomes. For example, projections for snowpack in Colorado may show stable averages, but individual models can vary significantly, with some predicting declines and others increases. Understanding this range of outcomes is important for decision-making.

Potential Changes in Risk Markets

Market structures related to climate risks may continue to evolve. In the United States, systems for trading resources such as water remain relatively inflexible due to regulatory constraints.

More flexible markets for water, insurance, and other climate-related risks could improve resource allocation. For example, increased demand for artificial snow could lead to changes in how water is accessed and distributed.

Climate-related insurance markets may also expand to address risks tied to water and other exposures. While these markets require careful design, they could help manage short-term disruptions and support longer-term planning.

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Homeowners Insurance Claims Satisfaction Rises in 2026 Amid Faster Repairs and Digital Gains

Homeowners Insurance Claims Satisfaction Rises in 2026 Amid Faster Repairs and Digital Gains

Overall customer satisfaction with homeowners insurance claims has improved in 2026, even as policyholders continue to face rising premiums, higher deductibles, and increased out-of-pocket costs. The latest J.D. Power 2026 U.S. Property Claims Satisfaction Study shows that insurers have strengthened the claims experience by reducing repair timelines, speeding payments, and expanding digital capabilities. These improvements have helped many customers offset financial pressures.

The study highlights a year shaped by both challenges and operational gains. Although customers experienced cost increases, insurers improved efficiency across the claims process. At the same time, fewer large-scale weather events, a relatively calm hurricane season, and a decline in non-catastrophic claims contributed to a more stable environment.

According to J.D. Power, overall customer satisfaction rose 20 points to 702 on a 1,000-point scale. This increase occurred despite the fact that 19% of homeowners faced a combination of premium increases, out-of-pocket expenses, and deductibles of $1,000 or more. Among this group, satisfaction averaged 606, significantly lower than the industry average.

Mark Garrett, director of insurance intelligence at J.D. Power, said insurers addressed customer concerns by improving service delivery. He explained that investments in digital communication tools over the past few years have made it easier and faster for insurers to interact with customers throughout the claims process. As a result, these efficiency gains have improved the overall experience. However, Garrett also noted that expectations are not always met, as nearly 1 in 5 customers reported a poor experience.

Repair Cycle Times Improve

Repair cycle times showed measurable improvement. The average time to complete repairs decreased to 29.6 days, down 2.8 days from the previous year. In addition, the average time for customers to receive final payment fell to 40.7 days, a reduction of 3.4 days. Direct repair programs played a key role in these improvements. These programs connect homeowners with contractors from insurer-approved networks.

Among the 41% of customers who used these programs, repairs began sooner and were completed faster. For higher-severity claims, repair times were more than 2 weeks shorter than for claims that did not use these programs.

Digital Adoption And Satisfaction Increase

Digital engagement also increased across the claims process. The study found that 38% of customers used digital tools to report their first notice of loss. Meanwhile, 49% submitted photos digitally for claim estimates and payments, and 45% received claim updates through digital channels.

Customers who used these tools reported higher satisfaction at each stage than those who did not use digital options.

Gaps Remain In Meeting Customer Expectations

Despite these gains, gaps remain in meeting customer expectations. The study found that 51% of insurers fully met customer expectations regarding how policies would perform, while 15% exceeded expectations. However, 34% of customers said their policies did not fully meet expectations.

Common concerns included a lack of clear explanations, limited opportunities to discuss estimates or settlements, high out-of-pocket costs, and the need for frequent customer-initiated follow-ups.

Study Rankings And Methodology

In the study’s rankings, Amica achieved the highest overall customer satisfaction score of 773. The Hartford ranked second with a score of 756, followed by Chubb at 744.

The U.S. Property Claims Satisfaction Study evaluates customer experiences across eight core areas. These include fairness of settlement, level of trust, time to settle claims, interactions with representatives, performance of the digital channel, communication preferences, ease of starting the claims process, and ease of resolution.

The 2026 study is based on responses from 5,093 homeowners insurance customers who filed claims within the previous nine months. The study was conducted between December 2024 and December 2025.

About J.D. Power

J.D. Power provides data, analytics, and insights designed to help organizations improve customer experience and operational performance. The company uses proprietary data, advanced analytics, and industry expertise to support business decision-making and performance improvements.

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