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New York Insurance Industry Warns Coverage Crisis Could Be Looming

New York Insurance Industry Warns Coverage Crisis Could Be Looming

An April report by the New York Civil Justice Institute finds in most cases, the insurances costs in the state are higher than anywhere else in the country. Scott Hobson, of Big I New York, an industry advocacy group, said while high premiums are always an issue, the report lays out an even bigger concern. "We are seeing signs of things happening that indicate to us that we may be headed for a crisis of availability," Hobson said. He said across the board, but especially with auto insurance, despite skyrocketing premiums, companies are still paying out more in claims, verdicts and settlements than they are making from customers. "For every dollar you take in as an insurance company, you're paying out $1.12 in claims," Hobson said. "So I didn't go to business school but that seems like a very unsustainable way to do business." As companies leave the market, Hobson said more customers are struggling to get any coverage from private insurers. That has led to a significant uptick in applications to the Assigned Risk Plan which is state coordinated coverage intended for high-risk and otherwise uninsurable individuals. Similar surges in California and Florida assigned risk enrollments for homeowners insurance have created major problems in those states. "The assigned risk plans are not set up to do that and they're collapsing under their own weight, rates are going through the roof and it's an absolute mess and we desperately want to avoid that here in New York," Hobson said. State Assembly Insurance Committee Chair David Weprin, D-Queens, said lawmakers are aware of the issues and the findings of the report are disturbing. "We're doing everything we can to try to keep these insurance companies in New York and to try to keep premium's reasonable," Weprin said. He said the committee is having discussions with the superintendent of the state Department of Financial Services and the industry about potential options. "I'm hoping that this latest study that came out will make this something that we should be looking at very carefully before the end of session to deal with the issue and I'm hoping we're going to find ways to address it," Weprin said. Hobson believes the biggest issue is the state's unique and challenging liability structure which makes it a prime target for fraud and abuse. He said the proliferation of lawsuit loans at often predatory rates exacerbates the issue while hurting both the consumer and the insurance companies simultaneously. The industry said the state's scaffold law, which imposes absolute liability for falls to property owners and contractors, is also driving up the cost of homeowners insurance and housing in general. Weprin is sponsoring legislation he believes could address the issue. It would establish that staging a construction site accident is a felony, similar to a bill the Legislature passed five years ago with regards to fraudulent automobile accident claims.
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USI Insurance Services Acquires Hignojos Insurance Agency

USI Insurance Services Acquires Hignojos Insurance Agency

USI Insurance Services (“USI”), a world leader in risk management, employee benefit and retirement plan consulting, today announced the acquisition of Odessa, Texas-based Hignojos Insurance Agency. Founded in 2009, Hignojos Insurance Agency is an independent brokerage firm specializing in commercial and personal risk insurance programs. Terms of the transaction were not disclosed. “We are thrilled to be joining forces with USI, an established industry leader in the insurance brokerage and consulting market,” stated Hignojos Insurance Agency Principal, Louis Hignojos Sr. “Our valued clients throughout western Texas and beyond will continue to benefit from the local, personalized services they have come to expect from our team of experts, and we look forward to introducing them to USI’s expanded suite of innovative solutions and expertise with a continued focus on helping them grow and protect their businesses and personal interests.” USI’s Regional CEO, John Collado added: “We are excited to expand our Texas-based presence and expertise by welcoming the entire team of professionals from Hignojos Insurance Agency to the USI family. By partnering together, we look forward to leveraging the USI ONE Advantage® to provide clients access to our proprietary and innovative solutions and network of local and national resources and expertise.”
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Half of Auto Insurance Customers Currently Shopping for New Policies, J.D. Power Finds

Half of Auto Insurance Customers Currently Shopping for New Policies, J.D. Power Finds

The average cost of auto insurance in the United States is up 22.2% year over year through the end of February, more than any other category of household expenses measured in the U.S. Department of Labor Statistics Consumer Price Index. According to the J.D. Power 2024 U.S. Insurance Shopping Study,SM released today, that notable increase in premium—combined with lackluster customer satisfaction scores this year—is putting more insurance customers into the market for a new policy than ever before. Nearly half (49%) of U.S. auto insurance customers say they are actively shopping for a new plan. “After the past few years of steady auto insurance premium increases, customers are no longer passively keeping an eye out for a better deal,” said Stephen Crewdson, senior director, insurance business intelligence at J.D. Power. “Instead, they are actively seeking new carriers to offset these rising costs. However, with rising premiums across the country and fewer insurers explicitly offering usage-based insurance—or UBI plans—during the quoting process, insurance shoppers are not finding many alternatives.” Following are some key findings of the 2024 study:
  • Auto insurance shopping and switch rates increase: Nearly half (49%) of auto insurance customers have actively shopped for a new policy in the past year. Of those, 29% have switched carriers. Switch rates are highest among members of Generation Z.2 Average overall satisfaction among auto insurance shoppers is 676 (on a 1,000-point scale).
  • EV owners confront insurance sticker shock:  Electric vehicle (EV) owners are less satisfied with the auto insurance purchase experience than are customers insuring gasoline-powered vehicles. The average purchase experience satisfaction score among EV owners is 663, which is 16 points lower than the average score among owners of gas-powered vehicles. This gap is attributable to lower satisfaction with the quote process and price of the policy because EVs are typically more expensive to insure than comparable gas-powered vehicles.
  • Insurers pull back on offering UBI when quoting: UBI programs, which use telematics software to monitor an insured’s driving style and assign rates based on safety and mileage metrics, were only offered to 15% of insurance shoppers this year, down from 22% a year ago and 20% in 2022. Customers enrolling in UBI programs show just a 6-point increase in price satisfaction in 2024, which is down considerably from a 32-point difference in 2023.
  • Growing interest in dealer- and manufacturer-provided insurance: More than one-third (35%) of auto insurance customers say they are interested in embedded insurance, a form of auto insurance that is provided directly through the automobile dealer or manufacturer.
  • Customer acquisition funnels play key role in market share: State Farm and Progressive show increases in customer yield through the customer acquisition funnel while GEICO’s acquisition funnel narrowed this year. Accordingly, State Farm and Progressive show gains in market share in this year’s study, while GEICO’s share is down.

Study Ranking

Erie Insurance ranks highest among large auto insurers in providing a satisfying purchase experience, with a score of 730. Automobile Club of Southern California (AAA) (705) ranks second and American Family (702) ranks third. The J.D. Power U.S. Insurance Shopping Study was redesigned for 2024. Now in its 18th year, the study captures advanced insight into each stage of the shopping funnel and is based on responses from 10,003 insurance customers who requested an auto insurance price quote from at least one competitive insurer in the previous six months. The study was fielded from March 2023 through January 2024. For more information about the U.S. Insurance Shopping Study, visit https://www.jdpower.com/business/resource/jd-power-us-insurance-shopping-study. About J.D. Power J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.
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Amwins Launches Multiline Quoting Platform, Amwins InstantQuote

Amwins Launches Multiline Quoting Platform, Amwins InstantQuote

Amwins, a global distributor of specialty insurance products and services, launched Amwins InstantQuote (Amwins IQ), an online marketplace enabling access to firm, bindable quotes from multiple carriers within minutes. This digital platform combines the ease and convenience of online quoting with the scale and capabilities of the nation's largest P&C wholesaler. Amwins IQ provides instant quotes, and with one application retailers can quote and compare multiple markets, gaining quick access to A-rated carriers while retaining the opportunity to benefit from the support and expertise of Amwins specialists. Amwins IQ marketplace users are given the choice to select from quality markets with pre-negotiated amendatory endorsements automatically added, ideal for middle market and personal lines accounts. "Amwins IQ represents the next evolution of digital capabilities in the specialty space, empowering retail clients by giving them choice and speed of execution," said Ben Sloop, Chief Operating Officer. "Our digital marketplace is the only seamless experience in the market, powered by our expert underwriters and technology, and is backed by our firm's investment in data and analytics – providing our customers a high level of confidence in the quality of coverage they can procure for their small to mid-sized accounts." "Our online marketplace connects our retailer and carrier partners in an intuitive and flexible way, providing transparency and choice to our retailers, and efficiency and underwriting rigor to our carriers," said Tom Parsons, Head of Digital Strategy. "We will continue to invest in providing retail facing technology, tied directly to our underwriting and brokerage specialists." In addition, Amwins IQ provides carriers with opportunities that have historically been challenging to access. Amwins' digital technology leverages data for additional predictive insights, underwriting control, and portfolio management. For risks that do not fit a carrier's appetite for straight through processing, there is a built-in referral system that enables manual underwriting. And Amwins brokers are always standing by to assist with more complicated placements. Amwins InstantQuote marketplace currently provides Homeowners, Dwelling, Condo and Wind coverage, with Flood coverage to be offered soon. Retailers have the ability to seamlessly flow between Personal Lines and Professional Lines offerings. Amwins IQ currently offers multiline quoting on the following Professional Lines coverages:
  • Cyber Liability
  • Misc. E&O
  • D&O (Private and Non-Profit)
  • EPL
  • Tech E&O with Cyber
Crime, Fiduciary, and Registered Investment Advisors are expected to launch in the coming months. For more information, visit: https://www.amwins.com/quote-online or call your Amwins Broker or Amwins Access Underwriter.
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