"Consumer Markets is one of The Hartford's three growth businesses," said Liam E. McGee, chairman, president and chief executive officer of The Hartford. "Andy's track record managing products in personal lines insurance and cultivating affinity markets, combined with his broad operational experience and 15 years as a military officer, uniquely positions him to execute on the Consumer Markets strategy we outlined in April. His commitment to operational excellence, innovation and creativity makes him an ideal leader for this business."
Napoli spent the last decade managing consumer insurance businesses and operations, including serving in a variety of product, pricing and claims roles at Progressive and Nationwide. He was most recently with the CUNA Mutual Group, an insurance company focused on serving Credit Unions across the country, where he gained experience developing affinity markets and served as chief administrative officer, responsible for claims, information technology and customer operations in support of CUNA Mutual's business.
In his new role, Napoli will lead The Hartford's plan to maximize the company's AARP relationship and grow the AARP auto and homeowners insurance program. He will seek growth in non-AARP business as well, with an initial focus on additional affinity relationships and targeted customer segments, such as 40-plus. Napoli will lead company efforts to improve customer service and ensure greater efficiency in The Hartford's newly centralized Enterprise Operations group. He also will collaborate closely with The Hartford's new Digital Commerce team to develop innovative solutions to enhance the Consumer Markets business model.
Napoli, a West Point graduate, spent almost 15 years in the U.S. Army, including a combat tour during Desert Storm. He received his master's degree in statistics from the Georgia Institute of Technology and later taught mathematics at West Point. Napoli and his family will relocate to the Hartford area.