Posted on 01 Feb 2011
Applied Systems TAMOnline® and VisionOnline® agency management systems now include easy access to RPost Registered Email® service, so insurance agents and brokers can legally prove who e-mailed what to whom and when.
Insurance technology company Applied Systems recently partnered with RPost to help agents protect insureds’ personal information such as Social Security numbers, driver’s license numbers, and bank and credit card information. The HIPAA-compliant service reduces insurance professionals’ exposure to errors and omissions by providing security, accountability and liability protection. An encryption option further enables agents and brokers to protect and prove delivery of confidential and personal information sent via e-mail.
A key reason Applied Systems incorporated the RPost solution is the service’s legal and verifiable proof of e-mail delivery, content and official timing, which makes any e-mail document a court-admissible record that will withstand challenge.
“In addition to staying on top of privacy requirements, we have the added value of RPost’s Registered Email e-signature solution, giving us flexibility in electronic communications with our customers,” said Stuart Durland, vice president of Seely-Durland Inc., of Warwick, New York, which uses the Applied Systems TAMOnline® agency management system. “We can have our customer sign a document by typing or using the mouse, and the RPost system automatically returns a final electronically signed and binding e-contract to all parties. The document is never printed, mailing cost is eliminated, and our workflow is significantly improved.”
“With heightened enforcement of privacy measures, businesses are choosing e-mail encryption services based on how well a solution will protect from fines in the case of a data breach,” said Zafar Khan, RPost CEO. “RPost brings Applied Systems users auditable proof that certain data was transmitted end-to-end encrypted. That’s proof of compliance with the rules of the regulators.”
Applied Systems users access the RPost service from a newly installed icon in the Microsoft® Outlook client within TAMOnline or VisionOnline. A sender uses the RPost service to transmit a Registered Email® message, then receives a Registered Receipt™ e-mail record. That record is easily attached to customer files in TAMOnline or VisionOnline via the drag-and-drop feature in the agency management software. The RPost service is also available for EpicOnline™ <http://us.appliedsystems.com/agency-management-systems/implementation/> users and for agents and brokers who host Applied Systems TAM®, Epic® and Vision® on their own servers.
Applied Systems Inc. develops, sells and supports insurance agency and broker management systems and provides services for accounting, customer, policy, claims management and all related agent and broker functions. More than 130,000 users in 11,000 agencies of every size and complexity level use Applied Systems solutions built around core systems Epic , TAM , Vision, and DORIS. In addition, the company leads the industry in agency-carrier real-time and batch communication solutions.