To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five factors measured, Amica was noted for standing out in people, presentation, process and price among the group of 50. ?To identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research in 2011. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across all industries measured.
“Amica is honored to be named a 2012 Customer Service Champion,” said Robert A. DiMuccio, chairman, president and CEO of Amica Insurance.
“We’re also pleased to be among an elite group of companies recognized for providing exceptional customer service, each and every day.”
DiMuccio noted that Amica has built its reputation on providing exceptional customer service, and he said recognition such as this is a demonstration of the hard work and dedication of Amica’s more than 3,100 employees across the country.
“We believe hiring the right people and empowering them are at the foundation of service excellence,” DiMuccio said. “Amica is fortunate to have the right people to believe in and carry on our long tradition of putting customers first.”
In 2012, Amica was also recognized by J.D. Power for being "Highest in Customer Satisfaction Among National Auto Insurers, 12 Years in a Row"(1) and "Highest in Customer Satisfaction Among National Homeowners Insurers, 10 Years in a Row."
About Amica Mutual Insurance
Amica Mutual Insurance Co. is proud to be named a J.D. Power and Associates 2012 Customer Service Champion and is only one of 50 U.S. companies so named. Amica Mutual Insurance Company, the nation’s oldest mutual insurer of automobiles, was founded in 1907. The company, with corporate headquarters in Lincoln, RI, is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,100 people in 40 offices across the country.