New Field Division
by Britt Paulk Insurance Agency

Storefront owner Britt Paulk (BP) has added a new field division to provide better customer service to their agents.



BP has hired six new Regional Account Managers (RAMs) throughout the country. This new division will benefit the agents with a physical presence and will allow Britt/Paulk to establish a local presence across the nation. The RAMs local knowledge in the insurance industry will allow BP to better understand the needs of their agents. It will also enable BP to provide the level of customer service their agents have come to expect.



According to Britt/Paulk COO, Dene Schoerner, “Our product lines have grown over the last few years into a mixture of packages and stand-alone specialty products. Because of this mix, we have moved towards a marketing strategy that manages relationships locally with our agents throughout the entire U.S. As you can imagine, this process creates logistical problems with systems, training, and hiring sales professionals. We embarked on this path in 2007, by establishing a call center and building customer relationship management systems to manage these relationships. Now that we have established this platform, we are working to build a 48 state strategy of marketing managers to work with our agents across the country. They will manage our Online Policy Underwriting System (OPUS) products and solve problems with the larger middle market risks. We currently have seven outside marketing managers and we fully expect to hire another six to eight for 2009. Once this group is fully engaged, we expect to be able to help our agency base with their standard and specialized products.”



The RAMs will be available for agency visits to introduce new BP products or provide a walk through on using OPUS.



Here’s more information on the RAMs and their territories:



AL, GA, MS, TN, and FL panhandle: John Paulk III -- John has worked in the Insurance Industry for the past four years and has focused his attention to the development of Sales and Marketing within Britt/Paulk. Prior to joining Britt/Paulk, John worked as a senior planning analyst for a large regulated utility where he administered negotiations for long-term power purchase and worked with the state public service commissions to meet long-term objectives. John holds an MBA from Mercer University in finance, as well as his Georgia P&C license.



Florida: Bill Martin – Bill began his insurance career over 20 years ago, working for a retail agent on Long Island. He relocated to Florida in 1988, and has since been in the Florida market working for retail operations, as well as other Florida carriers. He has designations of CIC and AAI. His experience in Florida gives him great understanding in the complexities of the Florida marketplace, as well as a keen understanding of the priorities of independent retail agents.



Illinois: Walter Gramiak – Walter has served many roles in his 30 plus years in the insurance industry. He has worked in a home office and branch positions of several national and regional carriers in an Underwriting, Marketing and Management capacity. He possesses an associate degree in underwriting designation and is a member of the Illinois 1752 Club.



Northern Texas: Dan Fagan -- With 40 years in the industry, Dan has a diversified history in the insurance business. He has spent time on the company side in both the field office and home office of Travelers. He has worked as a retail producer and agency owner, as well as managing a commercial underwriting unit for an MGA. Just prior to joining Britt Paulk he spent two years as a sales executive with Zurich Small Business.



Southern Texas: Sandra McCall – Sandra has been in the insurance industry for over 30 years in both underwriting and marketing. At Hartford she was a property underwriter and then moved into marketing at Aetna Property & Casualty. She continued the marketing position with Travelers and, just prior to Britt/Paulk, 7 years with Zurich Small Business.



Northern California: Brad Wall -- With over 35 years experience, Brad has been an agency owner, carrier representative; President of the local Independent Insurance Agents Assn.; Past President of CPCU Society - Silicon Valley Chapter; and served as an instructor for CPCU/ARM with Insurance Educational Assn. in California.



Southern California: Robbie Bederov -- Robbie is a licensed California Property & Casualty Insurance Broker-Agent and showcases over 20 years of experience in the insurance industry. Her primary focus has been in commercial sales and marketing for leading retail and wholesale agencies. Her consultative sales approach and ability to develop long-term relationships has made her an invaluable resource to brokers, company underwriters, agencies, and insured's throughout the United States. She is a member of the Insurance Women Association of Los Angeles, participates in Toastmasters and lives in Southern California.



If you wish to make an appointment with one of our RAMs, please contact a Customer Support Representative at 800.842.8917.



For more information, visit the Britt Paulk storefront at www.programbusiness.com.

Published: 1/21/2009