Frequently Asked Questions
How do I subscribe?
To subscribe, you need to point and click into the
Resource Center then on the red font that says AGENCIES CLICK HERE and then on the Trading Floor Signup
secure connection follow the step by step instructions provided using our signup form. Or if you prefer, you may call one of
our placers and subscribe over the phone for a discount. 800-326-2700.
How do I submit business through programbusiness.com?
Once you are registered as a subscriber, you’ll have created a username and password to log on to our proprietary
application(s) for single accounts or books of business. You then complete an application for your current or potential
client on-line. When you hit the submit icon the application is sent to the multiple Storefronts (carriers, MGAs, MGUs
and wholesalers) that offer the coverage you are looking for. Within minutes we send you an Email letting you know that
your submission was processed. All Storefronts that are interested in the application that you have posted will respond.
You can log on and view your submission activity. You may even block any one of our participating underwriters that you
do not want to view your application. If for any reason that your posted application does not get a hit or level of
interest within 72-hours you may call our placers for assistance at 800-326-2700.
What kind of commission does programbusiness pay?
We are a neutral party within the property and casualty supply chain and therefore do not get involved on the
commission structure set forth between our participating underwriters. Any and all commissions set forth are between the
registered agent/subscriber and or agency. Any binding or purchasing of insurance must be made at the participating
underwriters site if they offer it.
Do I have to pay a registration or service fee to submit business through programbusiness.com?
We charge an annual subscription fee (price is subject to change). This includes unlimited submissions for both single accounts and books of
business. We do not ask for or want any commissions from the agents and ask our participating underwriters to pay all of
our subscribers 100% of the commissions that are available.
Do you have a market available for my specific client?
You can check our markets (carrier, MGU, MGA & wholesaler) available for your client by state. Enter your state and you
will get a list of all our participating SIC codes that can be written in that state. Look before you buy! See what SIC
coverages are currently offered by State.
How are claims handled?
The procedure and process of claims are handled by the carrier that our Storefronts have placed your client with. Your
client's policy may have a phone number where they can contact them directly or you can speak with the participating
Storefront and ask for specific claims instructions before accepting the quote.
Do the carrier's offer payment options for my client?
Most underwriters (carriers, MGAs, MGUs and wholesalers) offer premium financing depending on the size of the account.
All payment options need to be worked out between the subscribing agent and the Storefront owner.
Does our agency name appear on the policy?
Yes, it may. Programbusiness.com does not have a direct appointment with any carrier so your agency is listed as the
producer. Unless the participating Storefront owners and you work out a different agreement.
Are my submissions public information?
No, all submissions reside on our secure server and are pass word protected. All submission are viewed by the submitting
subscriber and the unblocked Storefronts (underwriters) only. No other person or entity may see or view your
application.
What if I have a direct appointment with one of your Storefront?
In each application you complete for your clients we will ask you would you like to block any of our underwriters? You
then put a check mark next to the name of the Storefronts you have a direct appointment with so we do not send the
application to them.
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Contact Us
If you have questions about the Trading Floor registration process,
Contact: Jeff Neilson
Phone: 800-326-2700 ext.3003 If you have questions about market availability,
Look before you buy! See what SIC coverages are currently offered by
State.
Email: CustomerService@programbusiness.com
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