Posted on 03 Jun 2010
Work At Home Vintage Employees LLC (WAHVE), a new company that offers unique, cost-saving, domestic remote staffing for insurance agents and brokers, today announced that it is open for business. Unlike other outsourcing firms that offshore labor, WAHVE employs skilled insurance industry retirees located in the United States to provide high-quality services that enable agencies and brokers to significantly improve their profitability.
Founded by top executives with more than 30 years of insurance agency, technology and service-center experience, WAHVE provides full back-office and customer services. Using an innovative work-at-home model, WAHVE employs skilled insurance retirees who understand the industry, technology, culture and language. By outsourcing to WAHVE, insurance agents and brokers can leverage a pool of qualified, experienced, and technologically-savvy retirees and save 40% on staffing and overhead costs.
“I have long felt that our industry needed to tap into our huge emerging professional retiree population to keep jobs in America and help our retirees supplement their retirement income,” said insurance industry veteran Sharon Emek, a WAHVE founder and its president and CEO.
“The industry has been suffering from a shortage of qualified, well trained insurance-literate employees,” said Emek. “This shortage will be exacerbated not only by the huge baby boomer population that is beginning to retire but by zero growth in the younger population. Agents and brokers also have highly paid staff spending up to 50% of their time doing process work.”
Emek said WAHVE offers an innovative solution to both these problems:
Agents and brokers capture the brain trust of insurance retirees at a low cost; and
They free up their highly paid staff to spend more time on clients and prospects and move from a process environment to a client environment (relationship-driven and consultative), increasing retention, new business, revenues and profit margins.
WAHVE agencies can receive highly skilled customer service on a full-time or part-time basis. These retirees have decades of experience at insurance agencies and brokerages, are highly motivated and knowledgeable, and are based in the United States. Because WAHVE retirees have worked in the industry for many years, understand agency management software systems, and are Internet savvy, they require minimal start-up and training costs and immediately can add significant value to any insurance agency or brokerage firm.
About Sharon Emek: Dr. Emek has been a partner at CBS Coverage Group, a regional full-service insurance agency based in New York, and a pioneer and visionary in the insurance industry. She is a widely quoted speaker and author on insurance issues, having appeared on CNN, CNBC, CBS and other networks, and having testified before several state and federal financial and insurance committees. She has received numerous awards, and was the first woman to receive the Sidney O. Smith Government Affairs Award from the Independent Insurance Agents & Brokers of America.
About WAHVE: Based in New York, Work At Home Vintage Employees offers unique, cost-saving, domestic remote staffing for insurance agents and brokers. Founded by top executives, each with more than 30 years of insurance-agency, technology and service-center experience, WAHVE is the only domestic alternative to offshore remote staffing for agents and brokers, providing full back-office and customer services on a full-time, part-time or temporary basis. Using an innovative work-at-home model, WAHVE employs skilled insurance retirees located in the U.S. who understand the industry, technology, culture and language. By outsourcing to WAHVE, insurance agents and brokers can leverage these qualified, experienced, and technologically savvy retirees to significantly lower their costs and improve their profitability.