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Liberty Mutual Agency Markets' Regional Companies Offer Agent Customized Commercial Lines Service Centers

Posted on 28 Sep 2010

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Liberty Mutual Agency Markets' regional companies are offering their appointed agents further ease of doing business with the introduction of commercial lines service centers in Fairfield, Ohio and Liberty Lake, Washington.

Designed to maximize flexibility, immediacy and agency branding, the commercial lines service centers' licensed personnel perform a wide-range of policyholder services. As a seamless extension of approximately one thousand agencies, the service centers allow these agencies more time to generate new business and maintain relationships with their clients.

Agents appointed with Colorado Casualty™, Golden Eagle Insurance™, Liberty Northwest®, and Liberty Agency Underwriters™ are served by the Liberty Lake service center, and America First Insurance™, Indiana Insurance™, Montgomery Insurance™, Ohio Casualty™, and Peerless Insurance™ agents are served by the Fairfield service center. Both service centers offer extended hours of operation to meet business continuity needs as well as multi-lingual support.

“We’re helping our agencies increase their profitability by delivering high-quality, cost-effective services with agency brand identification at all customer touch points,” said Mr. Dwight Bowie, manager, Commercial Lines Underwriting Support, Liberty Mutual Agency Markets. “Our appointed agencies have the flexibility to choose what business goes into the service centers and what services are provided to customers.”

The services performed by service center personnel include:

•Billing inquiries;

•Coverage consultations;

•Policy changes;

•Account rounding;

•Certificates of Insurance and auto ID card issuance;

•Direct bill and detail reporting;

•Co-branding capabilities; and

•New business welcome letters and renewal review and questionnaires.

Regional company appointed agencies submit all new business through Agency Markets’ online quoting and submission system directly to the service centers. Qualifying policies are issued within three business days.

Liberty Mutual Agency Markets, a business unit of Liberty Mutual Group, offers personal and commercial insurance through independent agents throughout the United States. Commercial lines products are offered through eight regional companies and Liberty Agency Underwriters, which provides specialty commercial products, including excess casualty and program business. Personal lines products are offered nationally under the Safeco Insurance brand. Liberty Mutual Surety provides nationwide contract and commercial surety and fidelity bonds.

Agency Markets operates under a unique regional/national model that leverages the service-oriented focus of regional operations with the cost efficiencies of a national infrastructure to deliver quality products and services to agents and brokers and the customers they serve.

Commercial Lines: America First Insurance™ (Central Region), Colorado Casualty™ (Mountain Region), Golden Eagle Insurance™ (California), Indiana Insurance™ (Midwest Region), Liberty Northwest® (Pacific Northwest Region), Montgomery Insurance™ (Southeast Region), Ohio Casualty™ (Mid-Atlantic Region), Peerless Insurance™ (Northeast Region), and Liberty Agency Underwriters™ (National).

Personal Lines: Safeco Insurance™ (National).

Surety Product Lines: Liberty Mutual Surety™, including Liberty SuretyFirst™.

Liberty Mutual Group ranks 71 on the Fortune 500 list of the largest U.S. corporations based on 2009 revenues. The company has financial strength ratings of A (Excellent) from the A.M. Best Company, A2 (Good) from Moody’s Investors Service, and A- (Strong) from Standard & Poor’s.