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Below is a list of frequently asked questions related to the various features contained in our website. Please take a moment to review them…you may find the answer you are looking for before contacting customer service for support.

How do I subscribe?
How do I submit business through programbusiness.com?
What kind of commission does programbusiness pay?
Do I have to pay a registration or service fee to submit business through programbusiness.com?
Do you have a market available for my specific client?
How are claims handled?
Do the carriers offer payment options for my client?
Does our agency name appear on the policy?
Are my submissions public information?
What if I have a direct appointment with one of your Storefront?


How do I subscribe?
To subscribe, you need to simply: Click on Trading Floor Signup, and you will have a secure connection. Follow the step-by-step instructions provided in sign-up form.You may also contact us and subscribe over the phone to take advantage of our current promtotions. Just call 800-326-2700.

How do I submit business through programbusiness.com?
Once you are registered subscriber, you’ll have created a user name and password to log on to our proprietary application(s) for single accounts or books of business. You then complete an application for your current or potential client on-line. When you hit the SUBMIT icon, the application is sent to the multiple Storefronts (carriers, MGAs, MGUs and wholesalers) that offer the coverage you are looking for. Within minutes, we’ll send you an e-mail letting you know that your submission was processed. All Storefronts that are interested in the application you have posted will respond. You can log on and view your submission activity. You may even block any one of our participating storefronts from viewing your application if you desire. If for any reason that your posted application does not get a hit or level of interest within 72-hours, you may call our placers for assistance at 800-326-2700.

What kind of commission does programbusiness pay?
We are a neutral party within the property and casualty supply chain and therefore do not get involved on the commission structure set forth between our participating underwriters.

Do I have to pay a registration or service fee to submit business through programbusiness.com?
We charge an annual subscription fee (price is subject to change). This includes unlimited submissions for both single accounts and books of business. We do not ask for or want any commissions from the agents and ask our participating underwriters to pay all of our subscribers 100% of the commissions that are available.

Do you have a market available for my specific client?
You can check our markets (carrier, MGU, MGA & wholesaler) available for your client by state in FASTMARKETS. Enter your state and you will get a list of all our participating SIC codes that can be written in that state. Look before you buy! See what SIC coverages are currently offered by State.

How are claims handled?
The procedure and process of claims are handled by the carrier with which our Storefronts have placed your client.

Do the carriers offer payment options for my client?
Most underwriters (carriers, MGAs, MGUs and wholesalers) offer premium financing depending on the size of the account. All payment options need to be worked out between the subscribing agent and the Storefront owner.

Does our agency name appear on the policy?
Yes, it may. Programbusiness.com does not have a direct appointment with any carrier so your agency is listed as the producer -- unless the participating Storefront owners and you work out a different agreement.

Are my submissions public information?
No, all submissions reside on our secure server and are password-protected. All submissions are viewed by the submitting subscriber and the unblocked Storefronts (underwriters) only. No other person or entity may see or view your application.

What if I have a direct appointment with one of your Storefront?
In each application you complete for your clients we will ask you if you would like to block any of our underwriters. You then put a check mark next to the name of the Storefronts you have a direct appointment with so we do not send the application to them.

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