Posted on 19 Feb 2013 by Neilson
In order to bring further focus on meeting the evolving needs of its largest clients worldwide, Marsh today announced that G5, its largest account platform, and its Multinational practice will be brought together with its existing Risk Management operations into a single global Risk Management (RM) practice group. The group will be led by Tim Gardner, who was previously global sales leader for Marsh's large corporate business. Mr. Gardner will continue to be based in New York and will report to Joe McSweeny, Global Sales Leader and President of Marsh's US & Canada Division.
Commenting on the announcement, Mr. McSweeny said: "Bringing these offerings together under one umbrella will give us a greater ability to share best practices around the world and to ensure we are fully leveraging our significant resources to best serve our large clients. Tim's leadership skills, extensive experience, and track record of success position him well to deliver these important client-focused objectives."
To drive this enhanced offering across its RM practice group, Marsh also announced the creation of the role of Chief Client Officer (CCO). Marsh's CCOs will have a mandate to deliver continuous client service improvements through intensifying client engagement, ensuring consistent deployment of Marsh's global network, and increasing the use of higher value analytics.
Tim Mahoney, formerly the Global RM leader for the US will serve as CCO in Marsh's US & Canada Division and Gilbert Van den Eynde, formerly the global G5 leader, will be CCO for the International Division. Both Mr. Mahoney and Mr. Van den Eynde will report to Mr. Gardner. Alban Laloum will continue to lead the Multinational team in the new RM practice group.
Mr. Gardner added: "I look forward to bringing even greater focus to the service we provide to large global corporates. With a rapidly changing risk landscape, we need continually to be developing our range of services so that our large clients can make crucial decisions about managing risk with greater confidence.
"The appointment of senior Marsh colleagues to the new Chief Client Officer roles will give clients a strong voice on the firm's senior management team. Tim and Gilbert both have impressive track records of success working with some of the world's largest corporations. Their deep client experience and extensive knowledge of the risks these businesses face make them ideal leaders for the CCO role."