New KnowledgeBase

Back | A- | A+
Email This     Print     Subscribe Send this article to your friend Friends Email : Note: Send to more than one friend by separating email addresses with commas or spaces. Subject : Message : Optional Message Sent Your message has been sent to your friend. Thank you! Close
	Tweet

Posted on 29 Sep 04

Responding to customer requests for a faster, easier-to-use KnowledgeBase (KB), Storefront Owner Applied Systems, Inc. http://www.programbusiness.com/tracking/sftracker.asp?Sfid=140 has unveiled a new, improved version of its online database that allows users to get answers to questions without calling the support desk.

The KB stores data to help users address many of the most common support issues experienced through use of Applied Systems The Agency Manager® (TAM) and The Agency Manager® Vision Series™. If an online answer to a users question cannot be located, the KB provides a direct link to a support technician.

The new KB offers information specific to the product and version each user has deployed, eliminating the former KBs requirement that customers wade through information on older versions of the agency management systems. Applied Systems has consolidated all of its former KBs into the current single database.

KB technicians concentrated on improving the new KBs search functionality, providing more search options and a list of folders that can quickly expand or contract to enable easy access to topics.

“Search results are now more logical and compatible with results users are familiar with from a Google-type search,” said Linda Kottmeyer, Technical Information Specialist in Applied Systems Support. “The new KB was developed in-house, from the ground up, in response to our users needs.”

Applied Systems is the leading provider of automation solutions for the property and casualty industry. Since 1983, the company has developed software for independent insurance agents, brokers, managing general agents, and insurance companies, as well as banks and other financial institutions with insurance operations. Applied Systems has helped more than 10,000 insurance organizations achieve new levels of success using its leading agency management systems, TAM and TAM Vision Series™.

Developments in electronic data interchange also contribute to Applied Systems position as the industrys technology frontrunner. Incorporating consulting services and third-party integration, Applied Systems automates insurance transactions at every distribution level from customer to carrier. For information, visit the Applied Storefront at http://www.programbusiness.com/tracking/sftracker.asp?Sfid=140.