Posted on 30 Apr 03
Afni Insurance Services, a leading provider of Business Process Enhancement solutions for the insurance industry and developer of CSR24, today announced that two offices (Naples and Ft. Myers, Florida) of Brown & Brown, Inc., one of the top 10 brokers in the country and a member of the Council of Insurance Agents & Brokers, have selected Afni Insurance Services to deliver 24/7 policyholder customer service through CSR24. Clients of these two Brown & Brown offices will have access to insurance information via both web-based self-service and after-hours live telephone service.
CSR24 is the only 24/7 service that combines the Internet with the telephone in providing clients of these two Brown & Brown offices access to their insurance information. CSR24 delivers a competitive advantage for these two Brown & Brown offices, and will help them retain valuable customers while securing new business. These two Brown & Brown offices intend to improve customer service levels and leverage the customers desire to service themselves in order to improve internal operations and reduce expenses.
"We are a community-based agency and it is important to us to service our customers in a way that is timely and convenient to them," comments Tom Ellis, Executive Vice President of Brown and Brown, Naples. "CSR24 is the clear choice for us because it builds upon our current service platform, enabling clients to access our services after normal business hours or to perform self-service tasks including policy change requests or issuing certificates, all while maintaining our unique brand and high level of expertise."
"CSR24 is the right solution for us because of its ability to perform as an emergency back-up system," comments Ed Jasudowich, Manager of Operations of Brown & Brown, Ft. Myers. "Given the possibility in Florida that a natural disaster could prevent you from getting to the office and servicing your customers, we feel the peace of mind we gain with CSR24 alone is worth the investment."
"Afni Insurance Services is committed to delivering solutions to the large brokers that will enhance their business processes and adapt to their long term business strategies of excellent service and lower expenses," noted Richard Roy, chairman and CEO of Afni Insurance Services. "CSR24 is a Business Process Enhancement (BPE) solution that directly impacts a brokers sales and service processes. CSR24 enhances hours of operation, customer access, customer satisfaction and staff productivity, truly delivering a return on investment for brokers of all sizes."